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Shipping & Returns

Shipping:

All shipping free over £30

Orders placed by 4pm will be shipped same day, orders placed after 4pm or on a non-working day will be shipped the next working day. Orders will only be dispatched once payment has been confirmed.

UK – 2-3 Days:

Free for orders over £30 |

All UK orders are shipped by Amazon Logistics UK - Standard service.

Europe (EU)

All our EU orders are shipped from our EU fulfilment centres, so there are no duties and import taxes to pay on receipt. All EU orders are shipped by Amazon Logistics EU - Standard service.

Europe (EU) Zone 1 – 3-5 Days:

Free for orders over £30 |

Belgium, Germany, Italy, Spain

Europe (EU) Zone 2 – 7-9 Days:

Free for orders over £30 |

Austria, Czech Republic, Denmark, Estonia, France, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden

Europe (EU) Zone 3 – 9-11 Days:

Free for orders over £30 |

Bulgaria, Croatia, Cyprus, Finland, Greece, Hungary, Malta, Romania

 

 

Returns:

Extended Christmas Returns Period

Items dispatched between 1st November to 31st December inclusive may be returned at any time before midnight on 31st January the following calendar year.

How do I arrange a return?

If you change your mind, you can return your product to us within 30 days of it being dispatched, unused and in its original retail packaging. If you wish to return an item you must contact us at return@twiceelement.com to receive an authorisation number.

Will I have to pay to return an item?

Yes you will be responsible for paying for return your item(s) unless the goods are faulty.

 

Returns Policy

(Alphaveil Limited t/a Twice Element (`we, us our`)

 

Introduction

1.1 We understand that from time to time you may wish to return a product to us.

1.2 We have created this policy to enable you to return products to us in appropriate circumstances.

1.3 This policy shall apply to all of our customers, irrespective of their geographical location.

1.4 This policy shall apply to all orders submitted through twiceelement.com

1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

 

Returns

2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a) we receive the returned product within 30 days following the date of dispatch of the product to you;

(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the procedure set out in this policy in relation to the return of the product; and

(d) none of the exclusions set out in this policy apply.

 

Returns procedure

3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2 Products returned under this policy must be sent via the method and to the address stipulated by customer service agent.

3.3 You will be responsible for paying postage costs associated with returns under this policy.

 

Refunds

4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

4.2 We will not refund to you the original delivery charges relating to the returned product.

4.3 We will not refund to you any costs you incur in returning the product to us.

4.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

4.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

 

Improper returns

5.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a) we will not refund the purchase price or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Our details

6.1 This website is owned and operated by Alphaveil Limited (trading as Twice Element).

6.2 Our principal place of business is at 521B Battersea Park Road, SW11 3BN, London, UK.

6.3 You can contact us by writing to the business address given above, by using our website contact form, by email to support@twiceelement.com